Shipping Policy

What is the process by which delivery is carried out?

After your order is processed by our system, we conduct a thorough inspection of your products to ensure they are in impeccable condition. Once they pass the final quality check, we carefully pack them and hand them over to our reliable delivery partner. Our partner then delivers your package to you as soon as possible. If they encounter any issues while attempting to deliver to your provided address or at a suitable time, they will contact you to resolve the matter.

How are items packed?

At our company, we take pride in our packaging process. Our products are packed in boxes covered with a protective plastic layer.  Additionally, For delicate items such as bottles, we take extra precautions by securing them with additional layers of bubble wrap.

To which locations does Masaley deliver their products?

We ship throughtout India!.

How will I know my order is shipped? How can I track it?

After your order has been dispatched, you will receive an email and SMS/WhatsApp containing the tracking number and the courier company responsible for delivering your order. 

When can I expect to receive my delivery?

Typically, we dispatch the majority of orders within 1-2 business days (excluding Sundays and public holidays) and you can expect delivery within 3 working days, subject to location.

Will I be charged for shipping on my order?

We might charge you a delivery fee based on your location.